DOMO is a company based in the centre of Bristol, focused on building products that help make the traditionally difficult, simple. We are a passionate group, dedicated to making work fun. Our key values are so important to everyday life at Domo that they were moulded directly from the team and are a vital part of our culture. Trust and ownership are two of our favourite words and you’ll soon love them as well. From day one, you are given full responsibility and trust to carry out your job. Own it at Domo. You will be joining a fast-paced company who take risks but ensures everything we produce is amazing. We are growing quickly with lots of opportunity for advancement!
What we value
Getting stuff done, including people, being adults and progressive are just a few of our cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Collaboration is a trait we look for, with the ability to work with others as well as independently, if needed. Above all, be human, both to our customers and each other. The way we treat our customers is one of the main reason’s companies pick us over our competitors. And so, we need someone who’s going to live and breathe our products in order to really help our customer’s businesses. We believe that innovative thinking and the power of tech means there are no limits. This combined with our energetic, productive and intuitive team means we’re looking for the right person (or people) to join us and keep the business moving in its successful direction.
What you will be doing
As a Customer Success New Business Representative, you will play a key role in the growth of the business. Signable is an electronic signature software provider that makes contract signing easy. You will drive revenue and lifetime value by proactively getting in front of all free trial customers and educating them on new and existing product capabilities. You will act with urgency when it comes to customer queries and issues. You will play a key role in qualifying sales opportunities provided by our marketing team, nurture leads, do web presentations for prospects and free trial customers. The ideal candidate will be innovative, energetic and a go getter!
Role ownership areas:
Customer Success – New Business Representative will be responsible for increasing new monthly and annual subscriptions.
- Onboard all new Free Trial Customers
- Develop and qualify new Lead opportunities
- Hunt for prospects on social networks such at LinkedIn
- Ensure the customers experiences an easy onboarding process of our solutions as well as to provide strategic guidance on how customers can maximize the adoption and usage of our solutions to their benefits
- Increase MRR by converting Free trial customers to paid monthly subscribers
- Develop Partner Relationships within the UK and US
- Relentlessly serve as the customer advocate to Signable ensuring customer satisfaction
- Collaborate with product and support teams to maximize customer satisfaction and growth
- Increase lifetime value through higher product adoption, upselling, customer satisfaction and NPS scores
- Respond to customer queries with urgency
- Lead and Opportunity management via our CRM tool (Hubspot)
- Excellent English Communication (written and verbal) skills
- Collaboration across teams
- Professional sales experience
- Professional account management experience
- Experience with SaaS business model
- 2+ years in a Sales or Account management role
- Can manage their own workload with tenacious attention to detail
- You can perform well under pressure, with outstanding organisation and ability to prioritise
- Loves helping people
- Proven record of meeting/exceeding Quotas
What you will get in return
- Unlimited holiday time·
- Budget available for personal training and improvement including conferences, training, hackathons and resources
- Technology, any technology you need to do your best work. You just need to ask!
£25,000 – £27,000p.a + Commission (OTE of £35,000)